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• Privacy Policy
• Complaints Policy
• Green Policy

Privacy Policy

Restyle Fitness takes your privacy seriously and are committed to protect your privacy. Any information gathered is used solely by Restyle Fitness Ltd.

In accordance with the Data Protection Act 1998 the website may collect the following data to assist us in providing excellent customer service:

• An IP Address to monitor site traffic and volume
• A session ID to identify you as a visitor on our site
• Name, address, email address and telephone number to complete orders
• Order history and product preferences, to help give you a better experience and show you more relevant products.

Personal information is stored in an encrypted format, and we may request proof of identity before disclosing information to you.

We use the information gathered for the following purposes:

• Registering you with our website and associated web offerings
• Assessment and analysis of your visit with the aim to personalising your experience and general improvement of the site
• To send you relevant marketing information in the form of email, telephone, sms and/or mail
• Members area.

Complaints Policy

We take your complaints seriously and if things go wrong we will make every effort to put things right as quickly as possible. We strive to continuously improve our service to customers so your feedback, positive or negative, is an important part of helping us achieve this.

If you need to make a complaint please email, sales@restylefitness.co.uk and we will acknowledge receipt of your complaint within 48 hours. We will endeavour to conclude our investigation within 5 working days, however, the timescale for resolution is also dependent upon the specific nature of the complaint. Once we have reached a resolution we will contact you by email with a response.

Green Policy

Each year in the UK we go throw away over 1.2 million tonnes of electrical and electronic waste. That is the equivalent of 150,000 double decker buses!

• new technologies being developed,
• affluent society,
• throw away lifestyle.

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination. This can have a very harmful effect on natural habitat, wildlife and also human health.

Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural finite resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.

So to reduce the amount of electrical items going to landfill the government has introduced some new regulations called The Waste Electrical and Electronic Equipment (WEEE) Regulations.

The WEEE Regulation 2006 is a regulation designed to help with the disposal of electronic and electrical equipment. As we are covered by the WEEE directive as a retailer, we will offer you the ability to bring back your old fitness equipment to us, when purchasing a new piece of fitness equipment. There are 2 methods available for you to do this:

• Bring you old fitness equipment to us at our warehouse in Wakefield.
• Send via a courier your old fitness equipment to us at our warehouse in Wakefield.

Please note, that we can arrange for the delivery to be made back to us, and the ability for us to deliver the new piece of equipment and collect the old one at the same time, you will however be liable for additional carriage charges for the return of the goods, including surcharges to areas listed under the terms and conditions, here. We will only charge you for shipping the goods to us, we are NOT charging you for recycling the electrical equipment.

Once we have received back your old equipment, we will then strip the goods for parts, then send the goods to an authorised recycling center for treatment, recovery and environmentally sound disposal.

Items that are covered under this scheme are identifiable by a logo on the box the product comes in, which is an image of a crossed out wheeled bin, such as the image to the right.

Products that have this symbol on the packaging should be disposed of separately from normal household waste.